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Frequently asked questions
General
Vehicle Entry Permit
Road Charge
VEP RFID TAG
TnG e-Wallet
All our customers who applied our services will be able to get priority RFID Tag appointments at their preferred date and location with us. Unlike customers who registered themself have to wait for the RFID Tag appointment from the JPJ Malaysia side to release to them.
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All Singapore-registered vehicles will be notified by email once your RFID Tag is ready for collection. It will be mailed to the owner's registered address. ( If both Tng E-wallet is linked to the tag). If not you're required to be present in Malaysia at the registered venue for the RFID Tag installation.
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We can help you with the following issues below:
• Change of Vehicles (the previous owner didn't deactivate VEP tag)
• Transfer of ownership (change of name to the same vehicle)
• Register VEP before on your own (unable to process RFID Tag)
• RFID Tag Appointment (didn't get an appointment scheduled for Tag installation)
Fill up the VEP Issue Form. Tap the link https://www.royalrs21.com (https://www.royalrs21.com/vep-issues)
Please submit the following documents to royalrcs.info@gmail (royalrcs.info@gmail)or tap on the link https://www.royalrs21.com/vep-issues (https://www.royalrs21.com/vep-issues)
All documents must be in PDF format.
1. Owner's Vehicle Log Card ( LTA)
2. Transfer ownership Letter (LTA)
3. Owner's NRIC/FIN (front/back)
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